Questions?

At NET STEPUP  LLC your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help!

RETURNS

We accept return requests within 14 business days of purchase. To initiate a return, please email us at Hey@stpup.com with your order details.

Important Notes:

• Upon receiving a refund, you are required to discontinue the use of the product and delete all associated copies or files.

• Non-returnable items: Bundled products or items marked as final sale.

REFUNDS

Once your return request is approved via email, we will process your refund to your original payment method within 2–3 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

DELAYS OR ISSUES

If you have not received your refund within 15 business days of approval, please contact us at Hey@stpup.com, and we’ll assist you promptly.

For any further questions or concerns, don’t hesitate to reach out to us. Thank you for shopping with STPUP.COM!

For Mac: Open up Font Book. If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Then, select all of the font files and drag and drop them into Font Book.

For Windows: If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Right click on one of the font files so that the menu opens up. Click Install.

Fonts are stored in the C:\Windows\Fonts folder. Another way to add fonts is by dragging them directly into this folder.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.

Close and reopen Keynote, then in the top menu open Format > Fonts > Show Fonts and make sure “All Fonts” is selected.

After your purchase, you’ll get a link to your font file/s. 

Click to download and follow the install instructions.

Font files come in different formats.

Select .OTF file if you’d like to use the fonts on your computer in other programs, such as Adobe Illustrator or Photoshop. Canva also accepts .OTF files if you want to add them to your brand kit.

Select .WOFF/.WOFF2 if you want to use the fonts on your website. Modern browsers will only need WOFF2 but we will give you both file types to ensure compatibility with older browsers, e.g. older Internet Explorer or Safari versions.

.OTF versus .WOFF/.WOFF2: WOFF formats are a compressed version of .OTF files so that the fonts load faster on websites. WOFF2 is an evolution of WOFF and is ~30% more compressed.

Other font file formats are TTF, EOT, and SVG. These formats are not needed or supported anymore. For questions, please email hey@stpup.com.

General: Use the OTF format to install fonts on your computer. OTF is the most popular and modern format.

Website Fonts: If you want to use the fonts on a website, e.g. on a CMS like Wordpress, Webflow, and Squarespace, use the WOFF/2 format. WOFFs are smaller in size which will make your site load faster.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.