Cookies Policy

Cookies Policy

Effective Date: July 7, 2022

At NET STEPUP  LLC (“we”, “us”, “our”), we are committed to protecting your privacy and providing a seamless shopping experience. As part of this commitment, our website Stpup.com uses cookies. This Cookies Policy explains how we use cookies, the types of cookies we use, and how you can manage your cookie preferences.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, mobile phone, etc.) when you visit our website. Cookies help us improve your experience on our site by remembering your preferences and providing a more personalized browsing experience.

2. Types of Cookies We Use

We use the following types of cookies on Stpup.com:

• Essential Cookies: These cookies are necessary for the functioning of the website. Without them, certain features or pages may not work as expected. For example, these cookies enable you to log into your account and complete your purchase.

• Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often or if they encounter any errors. This helps us improve the functionality and performance of the site. These cookies do not collect personal information and are only used for statistical analysis.

• Functional Cookies: These cookies allow the website to remember choices you make (such as language preferences or items in your shopping cart) and provide enhanced, more personalized features. For example, if you select a preferred payment method, functional cookies will save that preference for future visits.

• Targeting/Advertising Cookies: These cookies are used to deliver relevant ads to you based on your interests. They are also used to track the effectiveness of our marketing campaigns. We may share information about your use of our site with trusted third parties, such as advertising networks or analytics providers, to display ads that are tailored to your preferences.

3. How We Use Cookies

We use cookies for several reasons:

• To enhance your browsing experience, allowing for smoother navigation and faster checkout.

• To personalize content and ads based on your browsing behavior.

• To analyze website traffic and usage patterns so we can improve our website.

• To track and measure the success of our marketing campaigns.

4. Third-Party Cookies

In addition to the cookies we use, third-party providers may also place cookies on your device when you use our website. These providers may include:

• Google Analytics: Used for tracking website traffic and usage patterns.

• Social Media Platforms: For sharing content or logging into your account via social media platforms like Facebook, Instagram, and Twitter.

• Advertising Networks: For personalized advertising based on your interests.

These third-party providers have their own cookie policies and we encourage you to review them to understand how they use cookies.

5. Managing Cookies

You have control over the cookies stored on your device. Most browsers allow you to manage cookie settings through the browser settings. You can choose to block all cookies, accept only certain cookies, or clear cookies whenever you like. However, please note that blocking certain cookies may affect the functionality of our website.

To manage cookie preferences, follow these steps based on your browser:

• Google Chrome: Settings > Privacy and security > Cookies and other site data

• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data

• Safari: Preferences > Privacy > Cookies and Website Data

• Microsoft Edge: Settings > Cookies and site permissions

For more detailed information about cookie management, visit the All About Cookies website.

6. Your Consent

By continuing to use our website, you consent to our use of cookies in accordance with this Cookies Policy. If you do not agree to our use of cookies, you should manage your cookie settings or discontinue using our site.

7. Changes to This Policy

We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the “Effective Date” at the top of this page.

8. Contact Us

If you have any questions about our Cookies Policy or how we use cookies, feel free to reach out to us at:

NET STEPUP  LLC

Email: Hey@stpup.com

Address: 3400 Cottage Way, Ste G2 #28634, Sacramento, California 95825, USA

Faq

Help Center

WHAT’S YOUR RETURN POLICY?

At NET STEPUP  LLC your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help!

RETURNS

We accept return requests within 14 business days of purchase. To initiate a return, please email us at Hey@stpup.com with your order details.

Important Notes:

• Upon receiving a refund, you are required to discontinue the use of the product and delete all associated copies or files.

• Non-returnable items: Bundled products or items marked as final sale.

REFUNDS

Once your return request is approved via email, we will process your refund to your original payment method within 2–3 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

DELAYS OR ISSUES

If you have not received your refund within 15 business days of approval, please contact us at Hey@stpup.com, and we’ll assist you promptly.

For any further questions or concerns, don’t hesitate to reach out to us. Thank you for shopping with STPUP.COM!

HOW TO INSTALL FONTS?

For Mac: Open up Font Book. If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Then, select all of the font files and drag and drop them into Font Book.

For Windows: If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Right click on one of the font files so that the menu opens up. Click Install.

Fonts are stored in the C:\Windows\Fonts folder. Another way to add fonts is by dragging them directly into this folder.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.

FONT NOT SHOWING IN KEYNOTE

Close and reopen Keynote, then in the top menu open Format > Fonts > Show Fonts and make sure “All Fonts” is selected.

HOW DO I GET MY FONT FILES DELIVERED?

After your purchase, you’ll get a link to your font file/s. 

Click to download and follow the install instructions.

WHAT FORMAT SHOULD I USE? OTF OR WOFF/2?

Font files come in different formats.

Select .OTF file if you’d like to use the fonts on your computer in other programs, such as Adobe Illustrator or Photoshop. Canva also accepts .OTF files if you want to add them to your brand kit.

Select .WOFF/.WOFF2 if you want to use the fonts on your website. Modern browsers will only need WOFF2 but we will give you both file types to ensure compatibility with older browsers, e.g. older Internet Explorer or Safari versions.

.OTF versus .WOFF/.WOFF2: WOFF formats are a compressed version of .OTF files so that the fonts load faster on websites. WOFF2 is an evolution of WOFF and is ~30% more compressed.

Other font file formats are TTF, EOT, and SVG. These formats are not needed or supported anymore. For questions, please email hey@stpup.com.

INSTALL ERROR: UNSUPPORTED FORMAT

General: Use the OTF format to install fonts on your computer. OTF is the most popular and modern format.

Website Fonts: If you want to use the fonts on a website, e.g. on a CMS like Wordpress, Webflow, and Squarespace, use the WOFF/2 format. WOFFs are smaller in size which will make your site load faster.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.

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