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Privacy & Security
PRIVACY NOTICE
Last Updated: July 7, 2022
Thank you for choosing to be part of our community at NET STEPUP LLC (“Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at Hey@stpup.com.
When you visit our website, https://Stpup.com, and use our services, you trust us with your personal information. This privacy notice explains what information we collect, how we use it, and what rights you have concerning it. If you do not agree with the terms in this privacy notice, please discontinue use of our website and services.
This privacy notice applies to all information collected through our website (https://Stpup.com) and any related services, sales, marketing, or events (collectively referred to as the “Services”).
Please read this privacy notice carefully, as it will help you make informed decisions about sharing your personal information with us.
1. INFORMATION AUTOMATICALLY COLLECTED
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact details) but may include:
• IP address,
• Browser and device characteristics,
• Operating system,
• Language preferences,
• Referring URLs,
• Device name,
• Country and location,
• Usage data, such as how and when you use our Services.
We use cookies and similar tracking technologies to enhance functionality and analyze usage patterns. For further details, please see our Cookie Policy.
2. HOW DO WE USE YOUR INFORMATION?
We process your personal information based on legitimate business interests, contractual necessity, legal compliance, and/or your consent.
Uses include but are not limited to:
• Enforcing our terms, conditions, and policies.
• Responding to legal requests and ensuring compliance with laws.
• Improving our Services through analytics, tracking trends, and evaluating user experience.
• Protecting against fraud, unauthorized access, or illegal activity.
We may also use anonymized data for internal research and statistical analysis.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We share information only with your consent, to comply with legal obligations, provide services, protect your rights, or fulfill business needs.
Examples include:
• Vendors and Service Providers: For payment processing, customer support, email delivery, or analytics.
• Business Transfers: During mergers, acquisitions, or sales of assets.
• Legal Obligations: To comply with applicable laws, court orders, or subpoenas.
• Vital Interests: To investigate or prevent fraud or potential harm.
We do not sell, rent, or trade your personal information to third parties for promotional purposes.
4. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar tracking technologies to collect and store information. Details about how we use these technologies and your choices regarding cookies are available in our Cookie Policy.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information only as long as necessary for the purposes outlined in this privacy notice, unless a longer retention period is required by law (e.g., tax or legal purposes).
When your information is no longer needed, we delete or anonymize it. If this is not feasible (e.g., due to backup archives), we securely store the information and isolate it from further use until deletion is possible.
6. HOW DO WE PROTECT YOUR INFORMATION?
We implement appropriate organizational and technical security measures to safeguard your personal information. However, please note that no system is 100% secure. Transmission of personal data is at your own risk, and we recommend using secure connections when accessing our Services.
7. DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect or market to individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
8. YOUR PRIVACY RIGHTS
You have the right to access, modify, or delete your personal information. California residents may exercise additional rights under the California Consumer Privacy Act (CCPA). Details about opting out of certain data uses can be found on our CCPA Opt-Out Page.
Residents of the European Economic Area (EEA) can contact their local data protection authority for complaints regarding our data practices.
9. DO-NOT-TRACK FEATURES
We currently do not respond to “Do-Not-Track” (DNT) browser signals. If standards change, we will update this privacy notice to reflect the new practices.
10. CHANGES TO THIS PRIVACY NOTICE
We may update this privacy notice periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be marked with a “Last Updated” date and will be effective immediately upon posting.
11. CONTACT INFORMATION
If you have any questions or comments about this privacy notice, please contact us at:
Email: Hey@stpup.com
Business Address:
NET STEPUP LLC
3400 Cottage Way, Ste G2 #28634
Sacramento, California 95825, USA
Faq
Help Center
WHAT’S YOUR RETURN POLICY?
At NET STEPUP LLC your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help!
RETURNS
We accept return requests within 14 business days of purchase. To initiate a return, please email us at Hey@stpup.com with your order details.
Important Notes:
• Upon receiving a refund, you are required to discontinue the use of the product and delete all associated copies or files.
• Non-returnable items: Bundled products or items marked as final sale.
REFUNDS
Once your return request is approved via email, we will process your refund to your original payment method within 2–3 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
DELAYS OR ISSUES
If you have not received your refund within 15 business days of approval, please contact us at Hey@stpup.com, and we’ll assist you promptly.
For any further questions or concerns, don’t hesitate to reach out to us. Thank you for shopping with STPUP.COM!
HOW TO INSTALL FONTS?
For Mac: Open up Font Book. If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Then, select all of the font files and drag and drop them into Font Book.
For Windows: If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Right click on one of the font files so that the menu opens up. Click Install.
Fonts are stored in the C:\Windows\Fonts folder. Another way to add fonts is by dragging them directly into this folder.
For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.
FONT NOT SHOWING IN KEYNOTE
Close and reopen Keynote, then in the top menu open Format > Fonts > Show Fonts and make sure “All Fonts” is selected.
HOW DO I GET MY FONT FILES DELIVERED?
After your purchase, you’ll get a link to your font file/s.
Click to download and follow the install instructions.
WHAT FORMAT SHOULD I USE? OTF OR WOFF/2?
Font files come in different formats.
Select .OTF file if you’d like to use the fonts on your computer in other programs, such as Adobe Illustrator or Photoshop. Canva also accepts .OTF files if you want to add them to your brand kit.
Select .WOFF/.WOFF2 if you want to use the fonts on your website. Modern browsers will only need WOFF2 but we will give you both file types to ensure compatibility with older browsers, e.g. older Internet Explorer or Safari versions.
.OTF versus .WOFF/.WOFF2: WOFF formats are a compressed version of .OTF files so that the fonts load faster on websites. WOFF2 is an evolution of WOFF and is ~30% more compressed.
Other font file formats are TTF, EOT, and SVG. These formats are not needed or supported anymore. For questions, please email hey@stpup.com.
INSTALL ERROR: UNSUPPORTED FORMAT
General: Use the OTF format to install fonts on your computer. OTF is the most popular and modern format.
Website Fonts: If you want to use the fonts on a website, e.g. on a CMS like Wordpress, Webflow, and Squarespace, use the WOFF/2 format. WOFFs are smaller in size which will make your site load faster.
For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.
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