Terms and Conditions

TERMS AND CONDITIONS

Last Updated: July 7, 2022

OVERVIEW

This website is operated by Stpup.com. Throughout the site, the terms “we,” “us,” and “our” refer to NET STEPUP LLC. Stpup.com offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc.. They provide us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you have given us your consent to allow any of your minor dependents to use this site.

You agree not to use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve:

(a) transmissions over various networks; and

(b) changes to conform and adapt to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. However, we cannot guarantee that your device’s display of colors will be accurate.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or order.

For more details, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind.

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 9 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Hey@stpup.com.

Business Address:

NET STEPUP LLC

3400 Cottage Way, Ste G2 #28634

Sacramento, California 95825, USA

Faq

Help Center

WHAT’S YOUR RETURN POLICY?

At NET STEPUP  LLC your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help!

RETURNS

We accept return requests within 14 business days of purchase. To initiate a return, please email us at Hey@stpup.com with your order details.

Important Notes:

• Upon receiving a refund, you are required to discontinue the use of the product and delete all associated copies or files.

• Non-returnable items: Bundled products or items marked as final sale.

REFUNDS

Once your return request is approved via email, we will process your refund to your original payment method within 2–3 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

DELAYS OR ISSUES

If you have not received your refund within 15 business days of approval, please contact us at Hey@stpup.com, and we’ll assist you promptly.

For any further questions or concerns, don’t hesitate to reach out to us. Thank you for shopping with STPUP.COM!

HOW TO INSTALL FONTS?

For Mac: Open up Font Book. If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Then, select all of the font files and drag and drop them into Font Book.

For Windows: If you have multiple font files, your font folder might be zipped. Double-click the folder to unzip it. Right click on one of the font files so that the menu opens up. Click Install.

Fonts are stored in the C:\Windows\Fonts folder. Another way to add fonts is by dragging them directly into this folder.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.

FONT NOT SHOWING IN KEYNOTE

Close and reopen Keynote, then in the top menu open Format > Fonts > Show Fonts and make sure “All Fonts” is selected.

HOW DO I GET MY FONT FILES DELIVERED?

After your purchase, you’ll get a link to your font file/s. 

Click to download and follow the install instructions.

WHAT FORMAT SHOULD I USE? OTF OR WOFF/2?

Font files come in different formats.

Select .OTF file if you’d like to use the fonts on your computer in other programs, such as Adobe Illustrator or Photoshop. Canva also accepts .OTF files if you want to add them to your brand kit.

Select .WOFF/.WOFF2 if you want to use the fonts on your website. Modern browsers will only need WOFF2 but we will give you both file types to ensure compatibility with older browsers, e.g. older Internet Explorer or Safari versions.

.OTF versus .WOFF/.WOFF2: WOFF formats are a compressed version of .OTF files so that the fonts load faster on websites. WOFF2 is an evolution of WOFF and is ~30% more compressed.

Other font file formats are TTF, EOT, and SVG. These formats are not needed or supported anymore. For questions, please email hey@stpup.com.

INSTALL ERROR: UNSUPPORTED FORMAT

General: Use the OTF format to install fonts on your computer. OTF is the most popular and modern format.

Website Fonts: If you want to use the fonts on a website, e.g. on a CMS like Wordpress, Webflow, and Squarespace, use the WOFF/2 format. WOFFs are smaller in size which will make your site load faster.

For Chrome Book: Install new fonts via the app you want to use them in. For example, if you want to use the purchased fonts in Canva, open Canva and follow these instructions: https://www.canva.com/help/upload-fonts. If you want to use another design app, try googling “install custom fonts on [insert the app name you want to use the fonts in]” to get more specific instructions on how to install them in your specific app.

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